At Heel Aura, we strive to provide high-quality products. If you are not satisfied with your purchase, please review our refund policy below.

• Refunds are only available for defective, damaged, or incorrect items.

• Refund requests must be made within 7 days of receiving your order.

• Products must be returned unused, unworn, and in their original packaging.

• Once the returned item is received and inspected, we will notify you of the refund status.

• If approved, your refund will be processed to your original payment method or as agreed with our support team.

• Shipping charges are non-refundable, except when the refund is due to our error.

• Items damaged due to misuse, normal wear and tear, or customer handling are not eligible for a refund.

• Sale, clearance, or promotional items are not eligible for refunds, unless they are defective or incorrect.

For refund assistance, please contact us at heelaura.pk@gmail.com or +92 320 3629980.