At Heel Aura, we want you to shop with confidence. If you need to return an item, please review our policy below.

• Returns are accepted within 7 days of receiving your order.

• Items must be unused, unworn, and in their original packaging with all tags attached.

• Products that are damaged due to customer misuse or normal wear and tear are not eligible for return.

• Sale, clearance, or promotional items cannot be returned unless they are defective or incorrect.

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

• If your return is approved, you may receive a refund or exchange, depending on the reason for the return and product availability.

• Customers are responsible for the return shipping cost unless the item received is damaged, defective, or incorrect.

For return requests or assistance, contact us at heelaura.pk@gmail.com or +92 320 3629980.